17% Cash Flow Increase: Truett McConnell's Payment Transformation Success Story
Since partnering with Transact + CBORD, Truett McConnell University has redefined its approach to managing student payments and financial operations. The impact was immediate: streamlined processes, measurable efficiency gains, and a student payment experience that is simple, flexible, and accessible.
By implementing ePayment and Payment Plans, the university improved the speed, reliability, and consistency of payments—leading directly to stronger financial outcomes and a more positive experience for both students and staff.
Unified Dashboard for Enhanced Student Experience
Integrated Payment Portal
A single sign-on from the student portal delivers seamless access to all payment functions—removing confusion and making transactions effortless for students.
Expanded Payment Options of Student Financial Relief
Flexible Payment Solutions
Automated plans and unified billing empower students with easier, more manageable ways to pay, reducing stress and improving financial access.
Streamlined Operations for Administrative Efficiency
Automated Processing
Manual spreadsheet work is eliminated and reconciliation is consolidated, saving staff significant time each week and minimizing processing errors.
About Truett McConnell University
Truett McConnell University is a private Christian university located in Cleveland, Georgia, serving over 2,500 students. Known for its commitment to academic excellence and community engagement, Truett McConnell offers traditional undergraduate and graduate programs across multiple disciplines. The university uses Jenzabar ERP systems to support and connect its academic and administrative operations across campus.
The Challenge
Before partnering with Transact + CBORD, Truett McConnell University faced multiple operational challenges that impacted both staff efficiency and student experience.
- Time-intensive manual processing required hours of weekly spreadsheet imports.
- Multiple system navigation caused confusion for students across different payment types.
- Resource-heavy reconciliation demanded separate journal entries for each payment method.
- High uncleared account rates left 18.3% of students with outstanding balances before move-in.
"We didn't want to outsource the revenue to another entity."
Truett McConnell needed a centralized, customizable solution that better served students and allowed the university to retain and manage its own revenue.
The Results
The impact of Transact's payment solutions were immediate and measurable:
17.1% Increase1
Increase in cash flow from e-payments and payment plan payments
Revenue Growth
Improved payment timing and consistency led to substantial cash flow improvements during critical enrollment periods.
28% Reduction
Reduction in uncleared student accounts before move-in
Faster Operations
Students completed financial obligations more efficiently, reducing administrative burden and improving move-in processes.
Faster Operations
Students completed financial obligations more efficiently, reducing administrative burden and improving move-in processes.
Significant reduction in manual processing time
Elimination of weekly spreadsheet imports
Simplified Operations
Automated data transfers and consolidated reconciliation processes dramatically reduced staff workload and improved accuracy.
"There are drastically fewer man-hours required from the business office and student accounts with ePayments and Payment Plans. The fact that everything is in one place—just a single button that takes them directly to Transact—has made all the difference."
- Emma James
Accountant, Business Office
Truett McConnell University's success shows what's possible when payment operations are unified, automated, and student-focused. The university drove over 17% increase in cash flow, reduced uncleared accounts, and delivered a streamlined financial experience for both staff and students.
Your institution can achieve the same. With our integrated solutions, you can simplify payments, strengthen operations, and deliver measurable results that make an immediate impact.
Ready to transform your campus payments? Let's make it happen.
1 July-August 2025
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