Transact Campus ID Case Study

Roanoke College and Transact Campus 

Roanoke College is a private liberal arts college in Salem, Virginia, with just over 1,800 enrolled students. 

Roanoke and Transact have been partners since the mid-2000s, with Transact providing innovative solutions to enhance their campus experience. Our collaboration has led to creating a mobile-centric campus experience for the Maroon Card program, campus commerce, and integrated payments. 

Terri Fox echoed this: "We've also always had a great working relationship with our account representative from Transact. They've always made an effort to be part of our organization, to get to know us, to get to know our culture, what we're looking for, and what services we're trying to offer." 

From this partnership, Roanoke now benefits from a comprehensive range of Transact services. These include the Transact Transaction System Enterprise (TSE), Transact Online Photo Submission, Transact Mobile Credential, Transact Cloud POS, Transact Registers, Transact Off-Campus Merchants, Transact Mobile Ordering, Transact Payment Processing, Transact ePayment, Transact Refunds, and more. 

Terri Fox added: "We actually have a lot of Transact products. We have enjoyed [the Transact] environment a lot. We've expanded it tremendously over the years to give services to our students.  

One of the things that we liked about working with Transact is the expansion. [Transact] continues to expand its variety of different types of products and to give us a way to stay within that same environment while expanding our services." 

Roanoke made the transition from plastic to mobile student ID cards 

In 2006, Roanoke turned to Transact, a strategic partner specializing in higher education, to address the need to provide their students with a single one-card Campus ID solution. 

Terri Fox reflected, stating, "We didn't have a one-card system at all. So [Transact True Credential and ID Management] provided that service to our students, provided us a way to have a consistent point-of-sale system across campus, and eventually to offer Mobile Ordering and Mobile Credentials to our students." 

In 2022, Roanoke College introduced Transact Mobile Credential. This allows students to choose between using a physical Maroon Card or a digital version. 

With the mobile student ID card, the Roanoke community can enjoy the convenience and enhanced security of having their card on their mobile devices. This innovative NFC-enabled technology, compatible with Apple, Samsung Wallet™, Google Wallet™, Apple Watch, and Samsung Galaxy Watch, empowers users with seamless access to dorms, rec centers, fitness centers, buildings, dining areas, vending machines, nearby off-campus merchants like CVS, Firehouse Subs, and more. 

Maroon Card Mobile Credentials, Roanoke's digital student ID card, has over 2,300+ provisions 

Students have widely embraced the Transact Mobile Credential. Since its launch in 2022, the Maroon Card Mobile Credentials have experienced a remarkable 96% year-over-year growth in provisioned Mobile Credential. 

In the fall of 2024, Roanoke College plans to go fully digital and remove its plastic version. Terri and other staff members are excited about this change because of the college's massive success.